KnowledgeCentrix Data Sheet
"KnowledgeCentrix's ability to provide a business based approach to our call center project ensured that we achieved our goals and set the stage for our remote employee initiatives."
--President
Automobile Electronics Remanufacturing
Proactively managing your technology
Small and midsize businesses often require the same sophisticated technology services as large companies, but operate with a fraction of the resources and budget. Often, these businesses assign part-time, unqualified employees to systems management. However, the time and resources designated to this task could be better spent focusing on their core business.
Managed services encompass a variety of options for managing, monitoring and troubleshooting a network. Whether you want on-site support, remote monitoring or an always-available help desk, we'll provide the ideal solution for your business.
When you partner with KnowledgeCentrix for managed services, you can choose an individual service to compliment your information technology staff or a total solution. We help you minimize the costs of technology, while maximizing uptime and the quality and security of your systems. Let us support your business with experienced, highly qualified professionals dedicated to your success.
Managed Services - Benefits
Receive 24/7 assistance
Feel confident that you'll have around-the-clock access to our skilled engineers and technicians.
Get real-time data protection
Enhance network security and proactively monitor systems for security vulnerabilities.
Eliminate downtime
Rely on us to monitor your servers, network devices and desktops to prevent problems before they occur.
Request on-site visits
Get one-on-one system assessments and advice regarding future technologies. You can schedule regular, recurring appointments as well as on-demand visits from our engineers.
Reduce costs
Predict monthly expenses, eliminate costly downtime and reallocate your in-house resources.
Managed Services - What we offer
KnowledgeCentrix Appliance
Installed at your location, the KnowledgeCentrix Appliance monitors and manages your network 24/7. This solution ensures your systems are always secure so you can rest easy knowing your data is safe. There's no need to expose your entire network, and no software agents are required on your production systems.
Virtual CIO
We'll help you understand why, how and when you need to add a new technology to your network or modify your existing investment to streamline your systems. Our Virtual CIO serves as your technology strategist, recommending new tools, solutions and processes to keep your business up-to-date and running smoothly.
Help Desk
Receive valuable assistance anytime by contacting our help desk professionals. This service is always available and always on, so you get the convenience of an around the clock, fully staffed help desk without the expense associated with an in-house technical support center. Our experienced, highly trained technicians can answer your questions and help troubleshoot technical issues.
On-site Support Services
We'll assign an engineer to your business for regular on-site visits to ensure that your systems are running at peak performance. In-person visits, coupled with remote management, enable us to understand and proactively maintain your network infrastructure.
Managed Services - What's at stake
Often businesses lack the time or resources necessary to build a long-term strategy for their IT infrastructure. This leads to a reactive approach to IT problems and tends to snowball -- resulting in rising recovery costs, lost data from failed servers, unproductive employees, compromised security and absence of clear documentation. By partnering with KnowledgeCentrix, you’ll receive an affordable, secure way to address problems before they occur, ensuring your systems operate optimally, all the time.