KnowledgeCentrix is versed in the development and deployment of knowledge management solutions built on Microsoft SharePoint Portal Server™. Through active collaboration with our clients we work to build secure, Web-based solutions that provide a central point of access to critical data from various content sources and applications.

The most effective knowledge management systems are able to access, inventory and index company data from disparate information sources, thereby allowing the end user to search and find information that is relevant to them. The end result:  employees can more efficiently do their jobs as downtime locating relevant documentation is minimized.  Once users create and subscribe to a search, they will be notified of any future updates related to those documents.  Instead of your team having to spend hours trying to hunt down pertinent information to their jobs, the knowledge management intelligence works as a personal assistant to keep them apprised of any updates that might be of interest.

KnowledgeCentrix provides professional services that support a breadth of knowledge management initiatives to help your organization store, locate and deliver information to its team.  These services include the development of the following components:

 Corporate Portals

• Presentation of content in a customizable way to suit the needs and preferences of individual groups or users.
• Structured and consistent document management across an organization.
• Customized user experience using pre-built web parts from a corporate gallery.
• Presentation of data from various internal business systems while ensuring that content is restricted to authorized individuals.
• Ability to search disparate content sources from a single location, and subscribe to the searches to receive future updates.

 Document Management

• Office and Windows integration helps users manage documents with familiar tools.
• Check-in and check-out ensures that documents can be reserved for work by one user at a time.
• Versioning tracks changes with different version numbers for auditing and rollback purposes.
• Profiling provides both optional and required metadata.
• Collaboration using the discussions feature in Office and HTML documents for inline, content review.
• Security features ensure that only users with appropriate access can view and modify a document.

 Taxonomy Development

• Taxonomy is a classification of information and related concepts that are organized into categories.
• Established organizing principles are critical to creating a successful taxonomy.
• The framework for development includes: Focus; Analysis; Design; Construction; and, Deployment.

 Web Part Development

• Web Parts are customizable, reusable components used to display specific information on a Web page.
• Web Parts can plug into existing back-end systems to present customized views to a desktop.
• From a single interface, employees can access internal data, external feeds, and collaboration tools.

Why are these knowledge management initiatives important to you and your business?  Simply put, the easier information is to access throughout your organization, the more efficiently your teams will be able to serve your customers.  More specifically, knowledge management systems support an organization in the following ways:

• Information access, capture, use and improvement are shared interdepartmentally as part of a successful knowledge-based work process.
• Management can actively monitor and support the knowledge base to ensure adoption, usage and long-term success.
• Usage of the knowledge management systems helps customer-centric organizations readily access critical information.
• Analytical tools allow the knowledge management system to receive ongoing feedback on areas of improvement, ultimately benefiting all team members.

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