About Us - Current Positions
Desktop Support Specialist
Skills: Excellent communication, documentation skills, 1+ years desktop support experience, ability to work off hours
Description:
The Desktop Support Specialist is responsible for 1st line support of Knowledgecentrix customers in a Microsoft Infrastructure environment as well as the creation and escalation of support tickets within the Knowledgecentrix Support Portal.
Level of Education, Experience or Skills Preferred:
- Bachelors Degree in Information Technology/Computer Science or equivalent
- 1 + years experience providing desktop support in a Microsoft Windows Environment
- MCSE Certification preferred
- Ability to work weekends and/or off hours as necessary to meet Company's needs.
- Excellent written, presentation, and verbal communication skills.
Major Areas of Accountability:
Customer Satisfaction:
Ensure the satisfaction and continued patronage of KnowledgeCentrix clients by completing assigned work on time and according to KnowledgeCentrix proven practices. Maintain a constant level of professionalism in the face of clients and with fellow KnowledgeCentrix staff members, all written and verbal communications will be developed and delivered based on the audiences technical capabilities and to convey a concise message to communication recipient.
Specific Duties:
Answer the help desk telephone line and respond to customer inquiries per documented processes; when working with managed services clients ensure that processes for creating, resolving and closing cases are followed. Ensure that client is satisfied with the support provided and reported issue is resolved to their satisfaction.
- Deploying users workstations
- Assisting management with network administration
- Managing procurement of client equipment
- Overseeing projects relative to client support
- Monitoring management of customer backups
- Traveling to client sites
- Additional duties as assigned
Technical Readiness:
Must be willing to work towards **next step** in career path by taking classes towards MCSE certification and/or other possible areas of focus.
Compensation:
KnowledgeCentrix offers a competitive compensation and benefits package including medical, dental, vision, life and 401(k). Learn more about Knowledgecentrix’s benefits
Apply: Send Resume for this position to operations.jobs@knowledgecentrix.com